AI‑Powered, Customer‑First Collections: Inside Zalando’s Journey with PAIR Finance
- Credit Expo 2025 | 6 november | 1931 Congrescentrum | Den Bosch
- Roundtable: AI‑Powered, Customer‑First Collections: Inside Zalando’s Journey with PAIR Finance | 13:30 tot 14:30 uur | Dexter 30
- Speakers: Stephan Stricker, PAIR Finance & Alexander Klampt, Zalando | Moderator: Sandy Nijhuis
How do you turn debt collection from a pain point into a seamless and trusted part of the brand journey? At Credit Expo Nederland 2025, Zalando and PAIR Finance – Europe’s leader in AI‑driven collections – share how they’re rewriting the rules of payment recovery. This isn’t about chasing payments; it’s about creating loyalty, building trust, and scaling smarter across markets.
What we’ll dive into:
- Loyalty through better collections: Why tone, timing, and empathy drive stronger customer relationships.
- Frictionless checkout: How Zalando makes paying as easy as possible, supporting a positive brand experience.
- AI‑powered personalization: How behavioral data and smart segmentation reinvent the payment journey.
- Iterate fast, learn faster: Embedding customer feedback to constantly refine collections.
- What’s next: What does this concept entail for the future of credit professionals?
This session is perfect for credit managers working in a B2C business environment. With a small group of industry experts, we will explore ideas and practical insights on how the future of customer focused collections may look like.
Please note: this session is only accessible with a personal invitation from PAIR Finance or Credit Expo.
All seminars are free to attend. No separate registration is required. Please note: full = full. Be on time to secure your seat.
